Privacy Policy

LazyChat provides a SaaS platform for chat automation, conversational commerce, customer support, and analytics (the “Services”). This Policy explains what data we collect, why we collect it, how we protect it, and your rights.

Contact: support@lazychat.io | Phone: +880 1325-077265

1) Purpose and our commitment

We take data privacy seriously. We aim to:

  • Collect only what we need
  • Use data only for clear purposes
  • Protect data with strong security
  • Be transparent about how data is handled

By using the Services, you agree to the practices described here.

2) Key definitions (simple)

  • Personal Data: any information that can identify a person.
  • Processing: any operation performed on data.
  • Client: a business using LazyChat.
  • End User: a customer chatting with a Client.
  • Controller: determines why/how data is processed.
  • Processor: processes data on behalf of the Controller.
  • Sub-processor: a trusted third-party vendor.

3) What this policy covers (scope)

We process two main types of data:

  1. Client-Provided Data (LazyChat = Processor)
  2. Account/Admin Data (LazyChat = Controller)

4) What data we collect

A) Client-Provided Data

  • Chat messages and attachments
  • Chat metadata
  • Customer identifiers
  • Client custom fields
  • Connected store data
  • Masked/anonymized product data

B) Account/Admin Data

  • Name, email, phone
  • Company/store name
  • Ad account IDs
  • Secure login credentials
  • Subscription and billing records
  • Connected integrations

5) How we collect data

  • Direct input from Clients
  • Automatic system logs
  • Authorized third-party integrations

6) Why we use data

  • Provide and operate the Services
  • Maintain security and reliability
  • Support, billing, and account management
  • Product improvement using aggregated analytics

7) Legal bases

When LazyChat is the Controller, we rely on contract, legitimate interests, consent, and legal obligations. Clients remain responsible for lawful processing of Client-Provided Data.

8) Sharing of data

We do not sell Personal Data.

  • Authorized sub-processors
  • Professional advisors
  • Authorities when required by law
  • Business transfers with safeguards

9) International transfers

Data may be processed globally using lawful safeguards.

10) Data security

  • Encryption in transit and at rest
  • Role-based access controls
  • Monitoring and incident response

11) Data retention

  • Client data retained while accounts are active
  • Billing records retained as required by law
  • Logs retained for limited periods

12) Your rights

You may request access, correction, deletion, or portability by contacting support@lazychat.io.

13) Children’s privacy

LazyChat is not intended for children under 13.

14) Cookies

We use necessary cookies for login, security, and sessions.

15) Marketing

Service communications may be sent even if marketing is opted out.

16) Data breach notification

We investigate and notify affected parties without undue delay.

17) Complaints

EEA/UK users may contact their local Data Protection Authority.

18) Policy updates

This Policy may be updated and takes effect upon posting.

19) Contact (DPO)

Data Protection Officer
LazyChat
Plot 17, Road 113/A, Gulshan, Dhaka 1212, Bangladesh
📧 support@lazychat.io
📱 +880 1325-077265